CustomerLink e-Commerce

CustomerLink is a Modular designed, Internet business to business software product, with product catalogue integration, that your customers access through your website and run in a standard Internet browser on their desktop.

Our customers have used CustomerLink to:

• win new customer contracts, with companies who had proved elusive before
• lock up existing customers for long contract periods
• expand their order centre into a 7 day, 24 hour operation
• sign significant Integrated Supply contracts, volumes from which allow them to reach higher discount breaks on purchases, thereby improving their margins across the board
• drive cost out of the order processing process
• use the increased order profitability to offer more attractive pricing and terms to customers, thereby making them more competitive.
• re-engineer the order entry process of their own salespeople from remote areas

CustomerLink, in addition to the benefits above, places you in a different light in your customers' eyes: a more modern, service-oriented and competitive image. CustomerLink gives your customer finger tip access to generate their own quotations, convert or enter their own orders, scan your catalogue, use search tools and drill downs through your product families to locate an item, look at your vendor's product list, review technical, usage or hazardous product information, drill down and interrogate to previous orders, invoices, and returns and much, much more.

You can easily maintain "Vendor Spotlight", "Special Offer" or "Clearance" sections to promote new products or clear superfluous inventory. Combined with many transaction payment options including on-account, credit cards, purchasing cards, etc., CustomerLink is the complete web eCommerce tool for your Company.

CustomerLink requires no training, meaning your customers enjoy using it and realize immediate satisfaction. We can incorporate CustomerLink with an attractive website design, and an on-line product catalogue if you prefer, into one seamless, on-line shopping experience. The design of your CustomerLink system is tailored to your corporate image.

CustomerLink is a fully-integrated product in the Modular Matrix software suite, ensuring you receive all the benefits of real-time data, immediate update, minimum processing steps and full integration to your business logic and processes, e.g. pricing, freight policies, credit policies, etc.

CustomerLink is designed to operate in many optional ways depending on your own preference. For example, you can allow web orders to be fully live, depleting available inventory, or flagged as pending orders subject to your review before release. You may allow the optional creation of quotations or returns, and the optional display of available stock quantities, amongst many other options.

Our aim has been to form the perception in your customers' minds that your CustomerLink system is the preferred method of purchasing their inventory.

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