The HelpDesk Upgrade support plan is a supplement to the main Package support offering, which ensures that a customer's server is always functioning with IBM's most current, supported operating systems. This is necessary for the customer to receive Modular's latest package enhancement releases and to be in a properly supported condition. The Upgrade offering is available to Modular customers who are on full Package maintenance and are in good standing.
There are three possible scenarios for the operating system upgrade, which typically occurs once a year:
One of the most important factors in the smooth running of today's complex networks is maintaining current operating system and application software. Modular's Package and Upgrade support plans will ensure you get the maximum return on your system investment.
Please contact your Modular representative for current pricing, or if you have any questions regarding this or any of the Modular HelpDesk support plans.
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